Terms & Conditions we1wi – Malaysia Platform Terms of Use

1 Introduction & Acceptance of Terms

We1wi is an online entertainment platform offering a range of services including casino games, Sports Betting, poker, jackpots, and Live Casino to users in Malaysia. The platform operates under a valid licence and complies with all applicable regulatory requirements.

This Terms & Conditions document governs the entire relationship between you as a user and we1wi as the service provider. It covers the rights and responsibilities of both parties, platform usage rules, financial terms, and policies relating to responsible gaming.

We1wi reserves the right to update or modify these Terms & Conditions at any time. Any changes take effect immediately upon publication on this website. Continued use of the we1wi platform after changes are published constitutes acceptance of the updated terms.

2 Member Eligibility & Account Registration

To register and use we1wi's services, you must meet all of the following eligibility requirements:

• Must be at least 18 years old at the time of registration.
• Be a valid Malaysian resident with an active Malaysian phone number.
• Not being on a self-exclusion list from any responsible gambling programme.
• Not registering on behalf of or as another individual.
• Have never had an account terminated by we1wi for a terms violation.

Each individual is only permitted to hold one account at we1wi. Opening multiple accounts — using different names, phone numbers, or other details — is a serious violation of these Terms & Conditions and may result in the termination of all associated accounts and the forfeiture of any balances held within them.

We1wi reserves the right to request identity verification documents such as a MyKad or passport at any time for compliance and age verification purposes. Failure to provide the required documents within the stipulated timeframe may result in the account being suspended until verification is completed.

3 Deposits, Withdrawals & Financial Transactions

We1wi accepts deposits via the following local Malaysian payment methods only:

• Touch 'n Go eWallet
• DuitNow (direct transfer)
• GrabPay
• Boost
• ShopeePay
• FPX via Maybank2u
• FPX via CIMB Clicks

The minimum deposit is RM 10 and processed instantly. Maximum daily deposit limits and withdrawal limits are subject to your account verification level and any promotional terms currently in effect.

For withdrawals, you must use the payment method that is same using the same method as your deposit, and the recipient name must match the name on your we1wi account. E-wallet withdrawals are processed within 15 minutes. FPX withdrawals may take between 30 minutes and 2 working hours.

We1wi is not liable for any processing delays caused by third parties such as banks or e-wallet providers. Any deposits or withdrawals linked to money laundering activity will be reported to the relevant authorities.

4 Bonuses, Promotions & Wagering Requirements

We1wi offers members a variety of bonuses and promotions from time to time, including deposit bonuses, cashback, sports free bets, and free chips. Each bonus is subject to specific terms and wagering requirements, which will be stated in the relevant promotion's terms.

General terms applicable to all we1wi bonuses include:

• Bonuses are only valid for use within the we1wi platform and cannot be transferred to another account.
• Wagering requirements must be met in full before any bonus balance can be converted into withdrawable cash.
• We1wi reserves the right to void any bonus obtained through illegitimate means or in breach of promotional terms.
• Using more than one account to claim the same bonus is strictly prohibited and will result in the cancellation of all related bonuses and winnings.
• We1wi reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

5 Casino & Slots Game Rules

All games in the we1wi casino section – including slots, Live Casino, blackjack, poker, roulette, and baccarat – use a Random Number Generation (RNG) system that has been independently audited by a recognised body, ensuring every game outcome is genuinely random and fair.

The RTP (Return to Player) value for each game is stated in that game's information section. RTP is a long-term average and does not guarantee results for any individual gaming session.

In the event of a technical issue or disruption during a gaming session, we1wi will use server records to determine the outcome. we1wi's server decisions are final in all technical disputes. we1wi is not liable for losses resulting from internet connectivity issues on the user's end.

6 Sports Betting Rules

Sports Betting at we1wi covers football (Malaysia Super League, EPL, and international leagues), badminton (BWF World Tour, All England), esports (MLBB, Dota 2), cricket, basketball, tennis, Formula 1, and over 30 other sports categories.

Specific terms that apply to Sports Betting at we1wi:

• Accepted and confirmed bets cannot be cancelled unless otherwise stated in the specific event terms.
• If a match is postponed or cancelled, bets will be refunded unless otherwise stated in the relevant sports terms.
• In-play bets (placed during a live match) are final once accepted by the we1wi system. Odds displayed on your screen may differ from the processed odds due to connection delays.
• We1wi reserves the right to void or adjust any bets accepted due to technical errors that caused odds to deviate significantly from market value.
• Bets involving insider information or match manipulation will be voided and the associated accounts terminated and reported.

7 Account Security & Password

You are fully responsible for keeping your we1wi account login credentials — including your username and password — confidential. we1wi recommends that you:

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) in your we1wi account settings.
• Do not share your login credentials with anyone, including family members.
• Log out of your account when using a shared device.
• Report to the we1wi support team immediately if you suspect your account has been accessed without authorisation.

We1wi will never ask for your password via email, live chat, or any other communication channel. Anyone claiming to be a we1wi representative and requesting your login credentials is fraudulent — please report it to us immediately.

8 Prohibited Conduct & Unauthorised Use

Use of the we1wi platform is subject to strict conduct rules. The following activities are strictly prohibited and will result in immediate account termination and possible legal action:

• The use of bots, automated software, artificial intelligence tools, or any automated mechanism to play or place bets.
• Exploiting bugs or technical vulnerabilities in the we1wi system. Any vulnerability discovered must be reported to we1wi rather than exploited.
• Collusion between two or more players to gain an unfair advantage in a game.
• Money laundering or depositing funds obtained through illegal means.
• Creating multiple accounts to claim bonuses more than once.
• Using a VPN or proxy to conceal your actual location or to access the platform from a restricted region.
• Any form of fraud or misrepresentation of information to we1wi.

We1wi employs an advanced fraud detection system that monitors all account activity. Any suspicious activity will be investigated and appropriate action taken, including account freezing, membership termination, and reporting to the relevant authorities.

9 Responsible Gaming at we1wi

We1wi believes that online entertainment should be enjoyed responsibly. We provide a range of tools and resources to help members maintain control over their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your we1wi account settings.
• Betting Limits: Set a maximum bet limit per game or session.
• Cool-Off Period: Take a break from the we1wi platform for 24 hours, 7 days, or 30 days based on your needs.
• Self-Exclusion: Exclude yourself from we1wi for 6 months, 1 year, or permanently.
• Reality Check: Receive periodic reminders about the amount of time you have spent on the platform.

If you or someone you know is struggling with gambling, please seek professional help. The we1wi support team is ready to assist you in activating any responsible gaming tools available.

10 we1wi Liability Limits

We1wi is not liable for any indirect, consequential, or exceptional losses arising from the use of our platform, including but not limited to:

• Losses arising from service disruptions that are beyond we1wi's control.
• Losses arising from third-party actions such as hacking or fraud carried out by external parties.
• Game outcomes resulting from inaccurate information provided by the member themselves.
• Losses resulting from a member's failure to secure their own account.

In all circumstances, we1wi's maximum liability to any member is limited to the amount held in that member's we1wi account balance at the time of the relevant incident. we1wi makes no guarantee that the platform will be entirely free of technical disruptions at all times.

11 Changes to Terms & Service Termination

We1wi reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. Notice of material changes will be provided via email or in-account notification at least 7 days before the changes take effect.

Continued use of the we1wi platform after the effective date of any changes to the Terms constitutes acceptance of the updated Terms. If you do not agree with any changes, you have the right to close your account and withdraw your remaining balance before the effective date.

We1wi also reserves the right to suspend or terminate services to any member who breaches these terms, engages in suspicious activity, or for legal compliance reasons. Where termination arises from a member's breach of terms, we1wi reserves the right to forfeit any bonus balance with unmet wagering requirements and to pursue necessary legal action.

12 Contact Us & Dispute Resolution

If you have any questions, complaints, or disputes regarding these Terms & Conditions or the use of the we1wi platform, please contact us via:

• Email: support@we1wi.best (response time under 2 hours)
• Live Chat: Available 24/7 on the we1wi platform
• Ticket System: Through the "Support" section in your we1wi account

We1wi is committed to resolving all complaints within 5 working days. If a dispute cannot be resolved through standard support channels, the matter will be referred to an independent dispute resolution body recognised by our regulatory authority.

These Terms & Conditions are governed by the laws of Malaysia, and any disputes arising shall be subject to the exclusive jurisdiction of Malaysian courts.