Official Documents
We1wi takes the privacy of every member seriously. This document clearly explains what data we collect, how it is used, who can access it, and how you can manage your own personal information.
Our Privacy Commitment
Before reading the full document, here are six key points about how we1wi manages your personal data.
We1wi has never and will never sell, rent, or trade members' personal information to any third party for marketing or commercial purposes. This is not just a policy – it is a commitment we stand firmly behind.
All data transmitted between your device and we1wi's servers is protected with 256-bit SSL encryption — the same level of security used by Malaysia's leading banking institutions, including Maybank and CIMB.
Every we1wi member has the right to access, amend, download, or request the deletion of their personal data at any time. Simply contact our support team and we will process your request within 7 business days.
We1wi only collects data that is genuinely necessary to provide our services to you. We do not collect excessive or irrelevant information beyond what is required for the platform to operate.
Access to members' personal data within we1wi is strictly limited and controlled — only staff who genuinely require access to perform their duties are permitted, and all access is logged and audited on a regular basis.
The we1wi Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all applicable data protection legal requirements in force in Malaysia.
Quick Summary: we1wi collects only the data necessary to operate the platform, does not sell your data to anyone, protects all information with bank-grade encryption, and gives you full control over your personal data. This document explains all of this in detail.
We1wi is an online entertainment platform operating under a valid licence and serving members across Malaysia. We understand that trust is the foundation of every relationship we build with our members, and a large part of that trust depends on how we handle your personal information.
This Privacy Policy transparently explains how we1wi collects, uses, stores, protects, and in certain circumstances shares members' personal information. It applies to all services offered by we1wi, including the web platform, mobile app, customer support, and all our official communication channels.
By registering an account with we1wi or using any of our services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please contact us before continuing to use the we1wi platform.
This Privacy Policy should be read together with we1wi's Terms & Conditions. Both documents together form the complete agreement between you and we1wi regarding your use of the platform and the management of your personal data.
We1wi collects several categories of personal data from its members. Below is a detailed breakdown of what is collected and how it is obtained:
We1wi does not collect sensitive information such as biometric data, medical records, or credit card details directly. All payments are processed through secure e-wallet and banking providers using PCI-DSS standards – we1wi does not store your card or bank account details directly in our systems.
Every piece of data we collect has a clear and legitimate purpose. we1wi uses members' personal information for the following:
Please note: we1wi does not use your personal data to make automated decisions that significantly affect you without human review. Any major decisions, such as account termination, always involve a manual review by our team.
We1wi does not sell, rent, or trade members' personal data to any third party. However, there are limited situations where we need to share information with certain parties to keep the platform running:
Every third party that receives we1wi data is required to meet data security standards equal to or higher than those we uphold ourselves. we1wi remains accountable for the protection of your data even when it is processed by approved third parties.
Be cautious of anyone claiming to represent we1wi through unofficial channels. we1wi communicates exclusively via @we1wi.best email addresses, live chat on the official platform, and the support ticket system within your account. Report any suspicious activity to support@we1wi.best.
Protecting members' personal data is a core operational priority at we1wi. We continuously invest in our security infrastructure to ensure your information remains protected at all times:
While we1wi takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. In the event of a data breach affecting your personal information, we1wi will notify you within 72 hours of the breach being identified, in line with industry best practices.
In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), every we1wi member has the following rights regarding their personal data:
You have the right to request a copy of the personal data we1wi holds about you. We will provide this information within 14 business days.
If any information we hold about you is inaccurate or out of date, you have the right to request that it be corrected promptly.
You may request deletion of your personal data, subject to legal requirements and compliance regulations that obligate us to retain certain records.
You can opt out of marketing communications from we1wi at any time through your account settings or by contacting our support team.
You have the right to request your personal data in a machine-readable format for the purpose of transfer or your own personal records.
Under certain circumstances, you may request that we1wi limit how we use your data while a dispute is being resolved.
To exercise any of the rights above, contact the we1wi privacy team by emailing support@we1wi.best and clearly stating your request. We will process all valid requests within 7 to 14 business days. We may require identity verification before processing certain requests in order to protect the security of your account.
The we1wi platform uses cookies and similar tracking technologies to enhance the user experience and understand how the platform is used. The following are the types of cookies we use:
Essential Cookies: These cookies are essential for the we1wi platform to function properly. They include login session cookies, CSRF security tokens, and language settings. Disabling these cookies will affect the platform's functionality.
Analytics Cookies: we1wi uses internal analytics to understand how members interact with the platform — which pages are visited most, where users run into difficulties, and how gameplay flows. This data is used in aggregate and is never used to identify you as an individual.
Optional Cookies: These cookies remember your preferences — such as language, display settings, and your favourite sports — so you don't have to reconfigure them each time you log in to we1wi.
You can manage cookies through your web browser settings. Disabling certain cookies may affect your experience on we1wi. For more information on managing cookies in your browser, please refer to your browser's help documentation.
We1wi retains members' personal data for as long as the account remains active and for a defined period following account closure, in line with legal and business requirements:
Note: In cases where an account is closed due to fraud, money laundering, or serious violations, we1wi may retain relevant records for a longer period in line with investigative or legal action requirements.
The we1wi platform is strictly for individuals aged 18 and above only. We do not knowingly collect or process personal data of individuals under the age of 18.
If we discover that data belonging to someone under the age of 18 has been collected, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has registered a we1wi account without authorisation are urged to contact us immediately at support@we1wi.best so we can take the appropriate action.
The we1wi platform may contain links to third-party websites or services for members' convenience. we1wi Privacy Policy not applicable to those third-party websites.
We1wi is not responsible for the privacy practices or content of any third-party websites you access through links on our platform. We encourage you to read the Privacy Policy of each website you visit, particularly before providing any personal information.
Payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and banks offering FPX services have their own Privacy Policies governing how they handle your data in connection with payments made through their services.
We1wi reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or changes to the services we offer.
For any material changes — that is, changes that significantly affect how we use your personal data — we will provide advance notice of at least 14 days before the changes take effect via:
Your continued use of the we1wi platform after the effective date of any Privacy Policy changes constitutes your acceptance of the updated policy. The "updated" date at the top of this document will always reflect the most current version.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we1wi handles your personal data, please get in touch with us:
We are committed to responding to all privacy-related enquiries within 5 working days. For formal requests relating to data rights (access, deletion, or portability), please specify this clearly in your inquiry so we can direct it to the right team promptly.
If you are dissatisfied with we1wi's response to your privacy complaint, you have the right to escalate the matter to the Personal Data Protection Commissioner of Malaysia, who is responsible for overseeing PDPA compliance in the country.
Certifications & Compliance
Frequently Asked Questions
This Privacy Policy forms part of we1wi's broader compliance framework. For a more complete understanding of your rights and responsibilities as a member, please also read the following documents:
Join we1wi Today
Now that you understand how we1wi protects your privacy, create a free account and enjoy over 500 games and 30+ sports categories with the peace of mind that your personal data is always secure. Deposit via Touch 'n Go eWallet or DuitNow, with withdrawals processed in 15 minutes.